Social Survey Recognizes Stearns Lending As Top 10 Mortgage Company For Customer Satisfaction in 2019

SocialSurvey, a leading provider of experience management software, has announced that Stearns Lending has been listed as one of America’s Top 10 Mortgage Companies for Customer Satisfaction in 2019 in the Jumbo user category. Stearns Lending achieved an average customer satisfaction score of 4.86 across 12,909 reviews submitted by satisfied borrowers who had closed loans with the company’s over 400 mortgage loan originators.

Social Survey also acknowledged the outstanding service provided by two Stearns loan officers in its 2019 Top Performers award:
  • Top 50: Kelly Manderscheid in Temecula, CA with a 4.96-star rating across 154 reviews by satisfied borrowers
  • Top 250: Brett Glasser in Orange, CA with a 4.97-star rating across 101 reviews by satisfied borrowers
“Stearns Lending is proud that everyone who works with our borrowers demonstrates the company’s I can help you mission every day.” Said David Schneider, President of Stearns Lending, LLC. “We thank our dedicated loan officers and operations team for providing our borrowers with outstanding customer service that has resulted in our high SocialSurvey rating and reviews.”

SocialSurvey selects the top mortgage companies and top performers based on survey completion rates, the number of reviews, and the star ratings submitted to the SocialSurvey platform by verified customers. To ensure integrity, the SocialSurvey experience management platform is connected directly to each company’s loan origination system to enable the automatic sending of customer satisfaction surveys after closing to every individual listed on each loan application with a unique email address. As a result, lenders or loan originators are not able to choose who receives a survey. SocialSurvey used a proprietary algorithm and weighting to arrive at the final results.
- May 07, 2020