Delighting Customers and Delivering a Superior Mortgage Experience

We believe that everyone deserves the ultimate home-buying experience. After all, this is a huge milestone moment for most people! Because we truly value our customer’s feedback—and want to continue improving the mortgage process—we survey every single customer after closing.

At Stearns, our ever-present goal is to deliver a simplified, stress-free mortgage experience. Every. Single. Time. And according to our survey results, we’re rocking it!

We’ve found that customers win when home-buying professionals work together to provide a seamless process from pre-approval and house-hunting to appraisals and title services. This is a fantastic way for us to collectively take great care of our customers.
- By Kasia Stephenson, Aug 15, 2017